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To begin, I have the Uverse Max Plus Package or the 18mbps. I've been consistently, for the past year getting less than 10mbps WIRED or WLAN. My ping when I'm playing games also goes up to 900+ on CS GO. I've AT&T and support a couple of times, and it seems they just boost the signal for a few weeks
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Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.